Privacy Policy

1. Introduction

Welcome to CamperClick ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

By using CamperClick, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide to us, including:

• Account Information: Name, email address, phone number, password, and time zone
• Profile Information: Profile photo, preferences, and other optional information you choose to provide
• Booking Information: Reservation details, payment information, and communication with properties
• Communications: Information you provide when you contact us for support or other inquiries

2.2 Information from Third-Party Services

When you sign in using third-party authentication services such as Google, we collect the following information:

• Full name
• Email address
• Phone number (if provided to the third-party service)
• Time zone
• Profile picture (if available)

This information is provided by the third-party service in accordance with their terms and privacy policies. We use this information to create and manage your CamperClick account.

2.3 Automatically Collected Information

When you use our services, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Information: Pages viewed, features used, time spent on pages, referring website
• Location Information: General location information based on IP address
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide Services: To create and manage your account, process bookings, and facilitate reservations
• Share with Properties: To share your booking information (including name, email, phone number, and time zone) with properties you book or inquire about
• Communications: To send you booking confirmations, updates, and customer support responses
• Improve Services: To analyze usage patterns and improve our platform's functionality
• Security: To protect against fraud, unauthorized access, and other security issues
• Legal Compliance: To comply with legal obligations and enforce our terms
• Marketing: With your consent, to send you promotional materials and updates about our services

4. How We Share Your Information

4.1 Sharing with Properties

When you make a booking or inquiry, we share your personal information with the relevant property, including:

• Full name
• Email address
• Phone number
• Time zone
• Booking details and special requests

This information sharing is necessary to facilitate your reservation and allow the property to provide you with their services. Properties are independent third parties and are responsible for their own use of your information in accordance with their own privacy policies.

4.2 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processing
• Cloud hosting and storage
• Email and communication services
• Analytics and performance monitoring
• Customer support tools

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.

4.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain your personal information for as long as necessary to provide you with our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or regulatory purposes.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your information in a portable format
• Objection: Object to certain processing of your information
• Withdraw Consent: Withdraw consent for processing based on consent

To exercise these rights, please contact us using the information provided at the end of this policy.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience, analyze usage, and provide personalized content. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our platform.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our services are not intended for children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We will take appropriate measures to ensure your information receives an adequate level of protection.

11. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information to them.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: support@camperclick.com